GENERAL INFORMATION

The ownership of this website, www.graspway.com, (hereinafter the "Website") is held by OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L., with NIF: B83513705 and registered in the Mercantile Registry of Madrid in Volume: 18,437, Book: 0, Page: 124, Section: 8ª, Sheet No: M-320065, Entry: 1ª. The contact details of OPEN SISTEMAS DE INFORMACIÓN INTERNET S.L. are as follows: 

Address: Calle Salvatierra 4, 28034, Madrid (Spain).

Contact telephone: +34 902107396

Contact email: info@graspway.com

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website (www.graspway.com), as well as the purchase or acquisition of products and/or services on the same (hereinafter, the "Conditions").

For the purposes of the Conditions, it is understood that the activity that OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  develops through the Website and its product Graspway includes.

The service of course management and accommodation of online courses, whose content, users of the courses (students, teachers, tutors and other roles), as well as the activity data generated, will be managed by the account holder.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including, the cookie policy, and the privacy and data protection policy of the Website. By using this Web Site or by making and/or requesting the acquisition of a product and/or service through this Web Site, the User agrees to be bound by these Conditions and by all of the above, so if you do not agree with all of the above, you should not use this Web Site.

Likewise, we inform you that these Conditions may be modified. The User is responsible for consulting them each time he or she accesses, navigates and/or uses the Web Site, since those in force at the time the purchase of products and/or services is requested will be applicable.

For all questions that the User may have regarding the Conditions may contact OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  using the contact details provided above or, where appropriate, using the contact form at https://www.graspway.com


THE USER

The access, navigation and use of the Web Site, confers the condition of user (hereinafter referred to, indistinctly, individually as the "User" or, jointly, as the "Users"), so that they accept, from the beginning of the navigation through the Web Site, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance according to the case.

The User assumes responsibility for the correct use of the Website. This responsibility shall extend to: 

  • To use this Website only to make inquiries and legally valid purchases or acquisitions. 
  • Not to make any false or fraudulent purchase. If such a purchase could reasonably be considered to have been made, it could be cancelled and the relevant authorities would be informed. 
  • Provide truthful and legal contact details, for example, email address, postal address and/or other details (see Legal Notice and General Conditions of Use). 

The User declares to be over 18 years old and to have legal capacity to enter into contracts through this Website.

The User may formalize, at its discretion, with OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  the contract of sale of products and / or services desired in any of the languages in which these conditions are available on this website.

 

PURCHASE OR ACQUISITION PROCESS

Duly registered Users may purchase on the Website by the means and forms established therein. In this sense, Users must follow the procedure of purchase and/or acquisition online of www.graspway.com, during which several products and/or services can be selected and added to the cart, basket or final space of purchase and, finally, introduce their data of payment and invoicing.

Likewise, the User must fill in and/or check the truthfulness and accuracy of the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Then, the user will receive an email confirming that OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  has received your order or purchase request and / or service through Graspway, ie, confirmation of the order placed. And, where appropriate, you will also be informed by email when your purchase is being sent. Likewise, such information will also be made available to the User through his personal space of connection to the Website.

Once the purchase procedure has concluded, the User consents to the Website generating an electronic invoice which will be sent to the User via the e-mail address used and/or communicated by the User, and where appropriate, via his/her personal space connected to the Website. Also, the User may, if you wish, obtain a copy of your bill on paper, requesting it from OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  through the contact spaces of the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, the particular conditions of sale concerning the product and / or service in question and that are shown next to the presentation or, where appropriate, image of it on its page of the Website, indicating, by way of illustration, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, manner in which they will be carried out and/or cost of the services; and acknowledges that the placing of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments involved during transactions on the Website will be archived and kept in the computerized records of OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. with the aim of constituting a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016, concerning the protection of individuals with regard to the processing of personal data and the free circulation of such data (GDPR) and the Organic Law 3/2018 of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), and the rights of Users in accordance with the privacy policy of this Website.

AVAILABILITY

All purchase orders received by Graspway through the Website are subject to the availability of products and / or that no circumstances or force majeure (clause nine of these Conditions) affect the supply of them and / or the provision of services. If there are difficulties in the supply of products OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  agrees to contact the user and refund any amount that may have been paid as payment for goods or services not delivered. This will also apply in cases where the provision of a service became unfeasible.

PRICES AND PAYMENT

The prices displayed on the Web Site https://www.graspway.com/ are the final prices, in Euros (euros) and include taxes, unless by legal requirement, especially regarding VAT, it is indicated and applied different issue.

In no case will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

The means of payment accepted will be: Credit or debit card.

OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  uses all means to ensure confidentiality and security of payment data transmitted by the user during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to verification and authorization by the bank issuing them, if that entity does not authorize the payment, OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. will not be responsible for any delay or non-delivery and can not formalize any contract with the user.

Once OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. receives the purchase order from the User through the Website, a pre-authorization will be made on the card that corresponds to ensure that there are sufficient funds to complete the transaction. The charge to the card will be made at the time that the shipping confirmation and / or confirmation of the service is sent to the User in a manner and, if any, place established.

If the means of payment is gift card or credit card the charge will be made at the time that OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  sends a confirmation of the purchase order or acquisition of products and / or services to the user.

In any case, by clicking on "Create site according to plan and means of payment chosen" the User confirms that the payment method used is yours, or that, where appropriate, is the legitimate holder of the gift card or credit card.

TECHNICAL MEANS TO CORRECT ERRORS

It is made known to the user that if you detect that an error has occurred when entering data required to process your purchase request on the Website, you can modify them by contacting OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  through the contact spaces provided on the Website, and, where appropriate, through those enabled to contact customer service, and / or using the contact details provided in the first clause (General Information). Likewise, this information could also be corrected by the User through his personal space of connection to the Website.

In any case, the User, before clicking on "Create site according to plan and payment method chosen", has access to the space, cart, or basket where their purchase requests are noted and can make changes.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy for more information on how to exercise, among others, their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and Council, of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free circulation of such data (GDPR) and in Organic Law 3/2018 of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

RETURNS AND GUARANTEES

In cases where the user acquired products in or through the Web site OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. , you have a number of rights, as listed and described below:

Right of Withdrawal

The User, provided that the applicable regulations grant him/her the condition of consumer in purchases made on the Website, shall have the right to withdraw from said purchase within a period of 14 calendar days without the need for justification, provided that no legally established exceptions to such right apply. 

This withdrawal period will expire 14 calendar days from the date of conclusion of the service contract or from receipt of the goods by the User or third party authorized by him.

To exercise this right of withdrawal, the user must notify their decision to OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  You can do so, if necessary, through the contact spaces provided on the website or through email contact: info@graspway.com 

The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In order to comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw be sent before the corresponding period expires.

In case of withdrawal, OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  reimburse the user all payments received without any undue delay and in any case, no later than 14 calendar days from the date on whichOPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. is informed of the decision to withdraw by the user.

OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  will reimburse the user using the same method of payment that he used to make the initial purchase transaction. This refund will not generate any additional cost to the User. 

Guarantees

The User, provided that the applicable regulations grant him/her the condition of consumer in purchases made on the Website, will enjoy the service levels (Service Level Agreement, SLA) of availability and performance on the product, according to the type of plan that he/she acquires through this Website, in the terms legally established for each type of plan of the product. 

EXEMPTION FROM LIABILITY

Unless otherwise provided by law, OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. will not accept any responsibility for the following losses, regardless of their origin:

  • any losses that are not attributable to any failure to comply with any of the above;
  • business losses (including loss of profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or
  • any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was concluded between the two parties. 

Similarly, OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  also limits its liability in the following cases:

  • OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  applies all measures concerning the provision of a faithful display of the product on the Website, however is not responsible for any differences or inaccuracies that may exist due to lack of resolution of the screen, or problems with the browser used or others of this nature.
  • Technical failures that by fortuitous causes or of another nature, prevent a normal operation of the service through Internet. Lack of availability of the Web Site for maintenance or other reasons, which prevents the service from being available. OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  puts all the means at its disposal for the purpose of carrying out the process of purchase, payment and shipping / delivery of products, however disclaims liability for reasons not attributable to it, fortuitous event or force majeure.
  • In general, OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. will not be responsible for any failure or delay in fulfilling any of the obligations assumed, when it is due to events that are beyond their reasonable control, ie due to force majeure, and this may include, but not limited to:
  • Strikes, lock-outs or other industrial action.
  • Civil commotion, revolt, invasion, terrorist threat or attack, war (whether declared or not) or threat or preparations for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster
  • Impossibility of the use of trains, ships, planes, motor transport or other means of transport, public or private.
  • Impossibility of using public or private telecommunications systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority. 

 Thus, the obligations will be suspended during the period in which the cause of force majeure continues, and OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. will have an extension of time to comply for a period of time equal to the duration of the cause of force majeure. OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. will put all reasonable means to find a solution that allows it to meet its obligations despite the cause of force majeure.

WRITTEN COMMUNICATIONS AND NOTICES

By using this Website, you agree that most communications with OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. are electronic (e-mail or notices posted on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. send electronically comply with legal requirements to be in writing. This condition shall not affect the rights granted by law to the user.

The User may send notifications and / or communicate with OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. through the contact details provided in these Conditions and, where appropriate, through the contact spaces of the Website.

Similarly, unless otherwise stipulated, OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. may contact and / or notify the user in your email or postal address provided.

RESIGNATION

No waiver of OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. to a right or specific legal action or the lack of requirement by OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. of strict compliance by the user of any of its obligations will not imply, nor a waiver of other rights or actions arising from a contract or the Conditions, nor exonerates the user from compliance with its obligations. 

No waiver of OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. to any of these Conditions or the rights or actions arising from a contract shall be effective, unless it is expressly stated that it is a waiver and is formalized and communicated to the User in writing.

NULLITY

If any of these Conditions were to be declared null and void by a final resolution issued by the competent authority, the rest of the clauses shall remain in force, without being affected by such declaration of nullity.

FULL AGREEMENT

These Conditions and any document that is expressly referred to in these constitute the entire agreement between the user and OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. in relation to the object of sale and replace any other pact, agreement or previous promise agreed to verbally or in writing by the same parties.

The User and OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.

DATA PROTECTION

The information or personal data that the user provides to OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website the User consents to the processing of such information and data and declares that all information or data provided is true. More information at https://www.graspway.com/en/legal-note/

APPLICABLE LAW AND JURISDICTION

The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation. Any dispute, problem or disagreement arising out of or relating to access, navigation and / or use of the Website, or the interpretation and enforcement of these Terms, or contracts of sale between OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. and the User, shall be subject to the non-exclusive jurisdiction of the courts and tribunals of Spain.

COMPLAINTS AND CLAIMS

The User can send to OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. their complaints, claims or any other comments you want to make through the contact details provided at the beginning of these Terms (General Information).

In addition, OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  has official complaint sheets available to consumers, and that they can request OPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L.  at any time, using the contact details provided at the beginning of these Terms (General Information).

Also, if from the conclusion of this purchase contract betweenOPEN SISTEMAS DE INFORMACIÓN INTERNET, S.L. and the user a dispute arises, the user who has the status of consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and Council of 21 May 2013 on the resolution of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr